Returns & Refunds
Your satisfaction is our ultimate goal. You can return all articles purchased from the THOMAS SABO Online Shop within 7 days of receipt.
For all orders placed in December 2018 we are offering return until 15th January 2019.
Please also note the information contained within the The Ministry of Domestic Trade, Co-operatives and Consumerism (KPDNKK) website.
Please send the articles as a registered letter to the following address and keep the dispatch receipts for any potential queries. The direct costs for returning the goods are borne by you.
Nicematch (M) Sdn Bhd
No.33-1&2, Jalan SL 1/3
Bandar Sungai Long,
43000 Kajang, Selangor
Monday - Friday
Please note that articles must be completely returned to us with their original packaging. This should protect the goods to be returned against damage during transport.
For the purpose of continually improving our service and offerings, it is particularly important that you provide us with the reason why you are returning the goods. Please note that postal returns can take several days and that we require a certain amount of time to process returns.
Goods finished in accordance with customer specifications or goods which have been clearly tailored to the personal requirements of the customer (i.e. engraved items) are non-returnable. All engraved items of jewellery are specifically for final sale and have been engraved according to customer specifications. THOMAS SABO is not liable for errors that are the result of customer instructions or specifications.
Furthermore, we would like to point out that the supplied goods must only be examined – comparable with trying them on in a real store. Should the goods be damaged as a result of further use, we reserve the right to demand compensation.
SPECIAL INSTRUCTION ON ENGRAVED ARTICLES:
You can buy any engravable THOMAS SABO article without an engraving and have it engraved afterwards. Please be advised that subsequent engraving is only possible in a THOMAS SABO shop and not in the returns department of the company.
We will immediately send back to the customer any article that arrives in the returns department with a request for engraving.
Upon receipt of the returned items,the refund shall be made directly to your PayPal account. You can determine whether the refunded amount should remain in your PayPal account or be returned to your bank account.
Credit and debit card refunds
Upon receipt of the returned items, the credit or debit card originally used for the purchase will be credited with the refund. Please note that in some cases the refund may only show up on the next bank statement.